← INTERSECTION18 Conference Prague, September 6-7, 2018

Laurence Body

Founder, X+M

from Paris / France

Laurence Body


Design led change in territories: a case study in a ski resort

Friday, September 7
14:30 – 15:15
Conference Room

About Laurence

Laurence Body is a customer experience specialist and she wrote the first French-language book dedicated to this field. She works for various clients, such as ING Direct, Monoprix, Cofidis, Dessange, Camille Albane, Sécuritas Aviation, Groupe La Poste, La Banque Postale, RATP, American Express GBT, Val Thorens, Décathlon, Orange, Téléperformance, Groupe Yak & Yeti, Finistère Tourisme, Trajectoires Tourisme, Océanopolis, Bristol Myers Squibb... She also teaches her discipline at ESCP Europe.